Last updated: May 9, 2026
Cozy Bay Grand (“we,” “our,” or “us”) operates cozybaygrand.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book our cruise services.
Information We Collect
Information you provide: When you submit a booking inquiry or contact form, we may collect your name, email address, phone number, nationality, number of guests, and any special requests (e.g., dietary requirements, celebration arrangements).
Automatically collected: We use cookies and analytics tools (Google Analytics 4) to collect browsing data such as your IP address, browser type, pages visited, and time spent on our site. This data is anonymized and used solely to improve our website experience.
How We Use Your Information
- To process and confirm your cruise booking
- To communicate with you about your trip (itinerary details, weather updates, pickup coordination)
- To arrange special requests (birthday celebrations, dietary needs, cabin preferences)
- To improve our website and cruise experience based on feedback
- To send promotional offers only if you have opted in
Data Sharing
We do not sell, trade, or rent your personal information. We may share your data with:
- Cozy Vietnam Travel (our parent company) for booking management
- Transfer service providers for pickup/drop-off coordination
- Payment processors for secure transaction handling
Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though some features may not function optimally.
Your Rights
You have the right to access, correct, or delete your personal data at any time. Contact us at [email protected] with your request.
Contact
For privacy-related inquiries, email [email protected].